Twitter is More Than a Numbers Game

Often times we get too caught up in the level of popularity we have online. While having a Twitter account with 10,000 followers may do wonders for your ego it may not achieve great results at your quarter end sales meeting.  The principle of having a lot of followers on Twitter equaling increased sales and marketing performance is based in sound logic.  The logic is based around having a lot of followers will drive traffic to your site/blog and that through that traffic you will achieve some percentage of direct conversions and another percentage of that traffic will link to your site which in the long run will increase your performance in the search engines.  Along with that logic recently it was announced that a person’s social graph does play a small role in the ranking algorithm, however it is assumed to be very small right now.

A solid number of followers is one important piece of the pie however the more important factors in determining how much your Twitter following can assist you in improving your sales and marketing efforts are the type and quality of followers you have.  Just think of it in a real world example.  If you run a sales team for a software company do you want your sales people out networking with a group of electricians and accountants? You probably would rather have them networking with CIO’s and IT managers.  It is the same on Twitter, you want to create followers that fall into one of these categories:

  • Influencers – These are those who are recognized as thought and industry leaders and influence the decision making of others.

  • Potential Customers – This group includes anyone who falls into your target audience (you’ve developed this right?) These are potential customers who are in any of your service/product’s buying cycle.  They may at the early stages and just want to hear about the solution or they may be further along in the cycle and are ready to attend one of your online webinars promoted through Twitter

  • Others in the industry – These are the followers who may not be at the level of “influencers” or though leaders but work in your industry or a similar industry and maintain a Twitter following who may be interested in your products and services. When these individuals re-tweet or share your content their followers will see it and they may fall into one  the influencers or potential customer groups.

Obviously anyone can follow you on Twitter but you can shape who follows you by being selective on who you decide to follow back and by promoting the right type of content.  By doing this you will develop a rich set of Twitter followers who will be much more likely to produce measurable results for your business.

Dustin Thompson is the Principal at Konnected Interactive, a Minneapolis Marketing firm specializing in helping companies create marketing strategies that create a strong brand presence, grow sales, and improve customer service.

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  • This makes total sense and runs along the theory that I have about Google Friend Connect, particularly with “mom” blogs:

    Someone can have a blog with no content to speak of…more blog hop hoopla…yet have 2, 953 followers.

    Why? Because they do reviews and give-a-ways and one of the requirements to enter the give-away is that you friend them on GFC.

    Are they “real” friends?

    Will they ever be back?

    Maybe yes, maybe no…

    Probably not.

    The numbers look good, but what do they REALLY reflect?

    That someone friended you once….

    • The popularity thing that is 🙂

  • Dustin,

    Mostly I agree with your points about quality vs. quality. I am an advocate of applying Pareto’s 80/20 Principle. I also subscribe to Brian Solis’s concept of “Engage.” The relationships are built by engaging in real conversations with real people (as opposed to robots or people who act like robots).

    However, coincidentally, my latest blog post explained the sociological theory of “the strength of weak ties” for networking. Sometimes quantity of even superficial acquaintances can help to expand our network of resources and ideas beyond the “inbred” realm of our own specialty.